Manage Social Media via Multiple Team Members – www.InternetMarketingBestPractices.net
Hootsuite, a social networking navigation and management startup, today launched several new collaboration tools targeted at public relations agencies and groups who often work in teams to publish and manage through their various social networking channels, like Twitter and Facebook.
Any social network account in HootSuite can now have multiple Team Members with varying permission levels.
With the new Team Management system, you can:
- Invite other HootSuite users to share your Social NetworksRequest access to someone else's Social Network
- Assign Team Members advanced permissions
- Add RSS feeds to any Social Network you have access to
- Consolidate all your HootSuite accounts
These Team Collaboration tools are specifically designed for collective message publishing and conversation monitoring by groups. This will allow enterprises and agencies to coordinate their efforts with colleagues and clients without sacrificing control over valuable account info or compromising the timeliness of messaging.
Business and organizations can now assemble specific Teams to manage accounts, topics or projects. Plus, anyone can add their own social networking accounts without an administrator, adding even more flexibility.
Users can also save keystrokes with the highly-requested “Reply to All” option, and can spread messages auto-magically with streamlined adding of RSS feeds to any social network.
Own your Team
Robust Management Framework
This new Team Management framework will bring great benefits to agencies and consultancy which handle multiple clients. It’s also a boon for teams with distributed contributors, including clubs, governments, NGOs, and business of all sizes who use HootSuite as a customer service and monitoring tool. As such, our team is hard at work on a new Assignments component — coming soon! — which will allow Team Members to annotate any posts in their columns and assign them to other Team Members for follow-up.
Owners will have an accountability trail, and Team Members will have a dashboard for managing all their assignments. This release is about a month away, but we do have a new mobile release in between to keep you busy.
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The new collaboration tools are meant to help the group publishing and monitoring process according to the company’s blog. More specifically, help make sure the process is as easy as possible between agencies, groups and their clients. Valuable time is often lost as groups scramble to figure out who should respond or post what during the day.
Each account will now assign an owner (don’t worry this can be changed relatively easily) which will then assign other team members to the account for publishing and monitoring rights. Each team member assigned to an account will have a different level or authority which will delegate what they can and can’t do. The owner of an account, for example, may be the client contact who will then assign team members from their agencies to publish and monitor from within the account.
Other collaborative tools include the ability for any team member to set up automatic posting through RSS/Atom feeds as well as setting specifics around social network destinations, number of updates and pre-set custom messages. Another tool added includes the “Reply to All” feature for Twitter allowing team members to quickly and easily send a message to all recipients of a conversation without the timely cut-and-paste process.
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